Week+5

=Week 5: April 25 to 28=


 * Customer Service**


 * customer service video and discussion
 * note-taking strategies
 * feedback and marks for Instructional writing and Texbook reading assignments
 * reading activities on slang language, conflict resolution, and active reading strategies
 * Mind Map on notes so far in this class for Journal
 * Timed reading exercises
 * Mechanic troubleshooting listening and scanning activity
 * Microsoft Excel formatting, formulas, and chart/table making
 * Written feedback on Health & Safety presentations and group work