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=Workplace Communications: Truck and Coach Pre-Apprenticeship =

**Course Duration**: March 28th to June 14th, 2011 **Instructor**: Paul Baines **Email**pbaines@my.centennialcollege.ca **Phone:** 416-289-5000 Ext.2911

Janna Erichsen E-mail: [|jerichsen@centennialcollege.ca] Ext. 7256


 * Course Outline:**

Course Description
Welcome to Workplace Communications for the Truck and Coach Pre-Apprenticeship Program at Centennial College. This course has been designed to explore the many areas of communication that exist within the context of the truck and coach field. Through an emphasis on document use, vocabulary acquisition, technical writing, and effective oral communication, this course endeavors to advance student success both in college and the workplace. Because pre-apprenticeship students must secure job placements, résumé and cover letter writing and interview strategies will feature heavily in the course content.

The student will reliably demonstrate the ability to:
 * Course Learning Outcomes and Objectives **
 * 1) Develop effective reading strategies based on text type
 * 2) Identify the main idea and support details in a text
 * 3) Use field-specific documents to access information
 * 4) Show an understanding of correct and effective writing mechanics
 * 5) Produce clear examples of technical, field-specific writing
 * 6) Create a targeted résumé for the truck and coach field
 * 7) Write a persuasive, job-targeted cover letter
 * 8) <span style="font-family: Arial,Helvetica,sans-serif; margin-bottom: 0cm;">Develop effective communication skills for an interview setting
 * 9) <span style="font-family: Arial,Helvetica,sans-serif; margin-bottom: 0cm;">Produce a 15-20 minute research presentation on an aspect of the truck and coach field

<span style="font-family: Arial,Helvetica,sans-serif; font-size: 14px;">Overview
Week 1-- Introduction Week 2 – Workplace Communication: Writing and Document Use – //Email / Memos / Instructions// Week 3 – Workplace Communication: Reading and Document Use – //Glossaries / Bulletins / Textbook Chapters// Week 4 – WHMIS Health and Safety Week 5 – Customer Service (Speaking and Listening) Week 6 – Résumé Writing Week 7 – Cover Letter Writing Week 8 – Interview Techniques Week 9 – Mock Interview 1 / Group Presentation Week 10 – Workplace Communications: //Work Orders / Flowcharts / Inspection-Estimation// Week 11 -- Mock Interview 2 / Group Presentation Week 12 – Group Presentations